a) How long will it take for my order to reach me?
As we maintain inventory of all products we sell on our website, you can rest assured that product will be dispatched within 24 hours of placing your order. We aspire to get your product delivered at your doorstep within 2 to 6 days but at times owing to unforeseen circumstances and delays, deliveries can take slightly longer.
b) Is it possible to track my order?
Yes, As soon as you place your order, a confirmation mail will be sent to your inbox. Once the order is processed from our end and dispatched from our warehouse, we shall email you the details carrying your tracking number and the link to track your order. Alternatively, if you are a registered user, you can log into “My Account” section of the website to view your order details.
c) What are the shipping charges?
There will be an additional charge of Rs.50 as shipping charges for order values under Rs.500. This amount will be charged to your total bill at the time of placing order.
d) What time of day will my order be delivered?
Our courier partners make sure they give you a call before delivering the product. Please make sure you are available to receive the calls as usually after three failed attempts at delivery followed by an email reminder from our team, the product shall be returned to our warehouse.
e) Do you ship to international locations?
Currently the products listed on our website are only delivered within India.
f) Do you offer cash on delivery?
If you are not comfortable making an online payment on ayurise.in, you can opt for the Cash on Delivery payment mode. With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.
The maximum order value for a Cash on Delivery (C-o-D) payment is Rs 10,000. It is strictly a cash-only payment method. An additional Rs 30 COD charges are applicable if your order total is less than Rs 500.
g) How do I pay using a credit/debit card?
Credit cards
We accept payments made using Visa, MasterCard and American Express credit cards.
To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D Secure password.
Debit cards
We accept payments made using Visa, MasterCard and Maestro debit cards.
To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.
h) Why is COD not available to me?
Cash on Delivery (COD) option is not offered by our Courier partners at few serviceable locations. Also, COD option is not available on some of our products. Hence, based on your location and your choice of products, COD option may not be available to you. However, you can always opt for payment through Net Banking or Credit/Debit Card.
Returns and Refunds Policy
What is the general return policy on ayurise healthcare?
We offer you complete peace of mind while ordering at ayurise.in– you can return all items within 3 days of receipt of goods. Please ensure however that the product is unused and the tags, boxes and other packaging is intact.
If you have paid by card then we will reverse the payment. In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer.
What should I do if I receive a Damaged item, wrong product or missing units in my order?
If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging and products received to our customer care at gujvir@gmail.com or call us on 9375375300 within 5 days of receipt of the product. Please note that replacements are subject to availability of the particular product.
Is there a category specific policy for returns?
Products should be received in original packaging and sealed condition. Opened or used medicines will not be accepted as returns.
Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered
In case of any queries, please write to our customer care on gujvir@gmail.com or contact us by letter at 331, Mahek Icon, Sumul Dairy Road, Surat, Gujarat, INDIA.